Shipping Policy

Order processing times are separate from the shipping times you see at checkout. 

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Although highly unlikely, there may sometimes be potential delays due to a high volume of orders or postal service problems that are outside of our control.

Domestic Shipping Rates and Estimates

 

Shipping option

Condition

Estimated delivery time

Price

Standard Free

$50.00 and up

5 to 8 business days

Free

Standard

0lb–5lb

5 to 8 business days

$6

Standard Oversize

5lb–25lb

5 to 8 business days

$12

Express

0lb–5lb

3 to 4 business days

$8

Express Oversize

5lb–25lb

3 to 4 business days

$15

International Shipping

At this time, we do not ship to any other country. 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at support@shopthesis.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Unfortunately we are unable to ship to P.O. boxes at this time.

Refunds, returns, and exchanges

Check our our full return policy here. 

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at support@shopthesis.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at support@shopthesis.com.